REFUND POLICY
Last updated: 12 September 2026
This Refund Policy applies to experiences purchased through www.spaghettiexperiences.com and forms an integral part of the Terms and Conditions.
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AVAILABILITY REQUESTS
Submitting an availability request does not constitute a booking and does not result in any charge.
For services subject to confirmation, payment is requested only after availability has been checked. If the experience is unavailable, no payment will be due.
2. CANCELLATION DEADLINES
Customers may cancel their booking and receive a full refund:
• for all experiences other than the Guided Colosseum Tour, when the cancellation request is received at least 24 hours before the scheduled starting time;
• for the Guided Colosseum Tour, when the cancellation request is received at least 4 days before the scheduled starting time.
Deadlines are calculated according to the local time in Rome.
3. LATE CANCELLATIONS AND NO-SHOWS
No refund will be provided in the event of:
• a cancellation received after the deadline applicable to the purchased experience;
• a no-show;
• late arrival that prevents participation;
• inability to participate due to missing documents or incorrect personal details that cannot be corrected in time;
• the customer’s independent decision not to participate when the activity remains confirmed.
4. BOOKING CHANGES
Requests to change the date, time or number of participants are subject to availability.
If a request is received at least 24 hours before the experience or, for the Guided Colosseum Tour, at least 4 days before the experience, Spaghetti Experiences will attempt to offer an alternative solution at no additional cost, except for any price difference or costs already incurred that cannot be recovered.
Requests received after the applicable deadline will be considered individually and cannot be guaranteed.
5. CANCELLATION BY SPAGHETTI EXPERIENCES OR THE SUPPLIER
If an experience is cancelled by Spaghetti Experiences or the appointed supplier, the customer may choose, where possible, between:
• a new date;
• an alternative experience of equivalent value;
• a full refund of the amount paid.
The refund applies only to the purchased service. It does not cover transport, accommodation or other services booked separately by the customer, except where otherwise required by law.
6. WEATHER CONDITIONS
Experiences may also take place in variable weather conditions.
Any cancellation for safety reasons will be decided by Spaghetti Experiences or the supplier providing the activity.
If the activity is officially cancelled, the options described in Section 5 will apply. If the customer independently decides not to participate, the standard cancellation conditions will apply.
7. NAMED TICKETS
For experiences requiring named admission tickets, the customer is responsible for ensuring that all information provided is correct.
If an error is reported promptly, Spaghetti Experiences will attempt to request a correction where permitted by the ticket issuer.
Inability to use a ticket due to incorrect information, missing documents or failure to comply with the attraction’s rules does not entitle the customer to a refund when the service has been correctly purchased and made available.
8. HOW TO SUBMIT A REQUEST
Cancellation, amendment or refund requests must be sent to:
The request must include:
• the full name of the booking holder;
• the experience booked;
• the date and time;
• the booking number, where available;
• the reason for the request.
9. REFUND METHOD AND PROCESSING TIME
Approved refunds will be processed within 14 days using the same payment method used for the purchase.
The time required for the funds to appear in the customer’s account depends on the banking network or payment service provider.
If the purchase was made using a promotional code, the refund will be limited to the amount actually paid.
10. CONSUMER RIGHTS
This Refund Policy does not limit any mandatory rights granted to consumers under applicable law.
For any matters not expressly covered by this Policy, the website’s Terms and Conditions will apply.